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Return Policy

OUR RETURN POLICY

Your satisfaction is our business!  Your order is 100% insured and refundable.

Even with all the steps we take to protect your item, damages can still occur.  Upon arrival, if your package has incurred damage during shipping, complete the Post Office Form 2856 immediately.  Upon completion, notify us via phone or email that your package was received damaged. We will immediately place a Damaged Item Claim with the Post Office as well.

You may choose to have:

  • Have your order replaced and re-shipped
  • Receive a Customer credit applied to your account
  • Cancel order and receive a 100% Refund - Post Office Form 2856 required

**The "physical" return of the item is NOT necessary. A photo of the damaged box is sufficient.

 

IF YOU ARE IN A 3-Day Zone

Because our menu is designed to ship well with 2-day and Overnight shipping, your 3-day zone may not be ideal for your selection of highly perishable items (i.e. Fruit topped cakes, Cobblers, Cheesecakes).  We will attempt notify you via email or phone to recommend a shipping upgrade. We cannot be responsible for highly perishable items when shipping upgrade is not applied.