OUR RETURN POLICY
Your satisfaction is our business! Your order is 100% insured and refundable.
Even with all the steps we take to protect your item, damages can still occur. Upon arrival, if your package has incurred damage during shipping, complete the Post Office Form 2856 immediately. Upon completion, notify us via phone or email that your package was received damaged AND include photos of damaged product and box. In turn, we will immediately place a Damaged Item Claim with the Post Office as well.
You may choose to:
- Have the damaged goods replaced/ re-shipped
- Receive a Customer credit applied to your account for the amount of the damaged goods.
- Receive a 100% Refund - Post Office Form 2856 required. The post office Damage Claim process can take up to 10 days before a decision is made. Upon approval from the post office your refund will be issued. Claims and Refunds are issued for the damaged items only. Refunds do not include undamaged items nor shipping costs.
**The "physical" return of the item is NOT necessary.
IF YOU ARE IN A 3-Day Zone
Because our menu is designed to ship well with 2-day and Overnight shipping, your 3-day zone may not be ideal for your selection of highly perishable items (i.e. Fruit topped cakes, Cobblers, Cheesecakes). We will attempt notify you via email or phone to recommend a shipping upgrade to 2-day shipping. 2-day shipping to a 3-day Zone is the same as Overnight Air Express shipping. We will not be responsible for replacing your order when a shipping upgrade is declined.