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Shipping

Yes, we bake when you order. No order is shipped the same day as ordered. We ship within 3 days from receipt of order.You can always make notes to us during checkout as to when you need your order to arrive. 

HOLIDAYS are a very busy time for us.  We strongly suggest ordering as much in advance as possible when you have an ARRIVE BY date for your order.  Otherwise, our bake/ship process could extend from our standard 3-day process to a 7-day process.

Proper shipping is important to the quality of our products. Our Standard shipping methods are: Priority Mail (2-day) OR Overnight AIR (1-day).  

Each order is packaged according to the contents. We consider location, weather, as well as the contents when properly packaging your order.

UPGRADE SHIPPING OPTION

During checkout you have the option of 2-day or 1-day shipping.

1-DAY OVERNIGHT SHIPPING REQUIRED

1-Day Overnight Air is required on delicate or perishable items like:

  • MOST Layer Cakes and ALL Cheesecakes.

Special Packaging may vary

SEASONAL ITEMS

Items marked 'Seasonal' are not recommended during summer months.  However, if you select a Seasonal Item during summer months, please upgrade shipping to 1-day Overnight Air. 

Without proper shipping we will attempt to contact you via phone and email if we feel that shipping should be upgraded on your order. If a shipping upgrade is not applied, we reserve the right to cancel your order and issue a 100% refund.

REMOTE  OR RURAL AREAS

Your location may be in a 3-day Zone.  This is usually small towns and mountainous locations.  In this case, upgrading  to 1-day shipping will have no affect. Please note that Seasonal Items will likely perish.

UPS & FEDEX SHIPPING

You may request or require UPS or FEDEX shipping because of your location or preference.  As of May 2017, we are including these shipping options during checkout.

INTERNATIONAL

Select items like Pound Cakes, Cookies, Brownies, and Chocolates ship well Internationally.

TRACKING YOUR PACKAGING

Watch your package as it travels! When your shipping label is generated we automatically attach your email address.  As your package travels you will receive automatic notifications of your package location until it is delivered to your door. 

RETURNED ITEMS

Incorrectly addressed package takes about 2 weeks to return to us.  We have no way of knowing if a package is incorrectly addressed or being returned to us until it is returned. Please notify us if you are not receiving email notifications to watch your package travel.  This could mean your package is not traveling to its destinations, or being returned to us.  If you gave us the incorrect address you will be issued a shipping invoice before the order is re-baked and re-shipped. 

 

Our Bake & Ship Process

DAY-1:  You Place order

DAY-2:  We pull orders from previous day to process and prepare to bake. Shipping scheduled and emailed to you.

DAY-3: Your order is baked and packed.

DAY-4: Your order is shippedYour tracking number is generating during packaging. Watch your order travel with the email notifications received directly from USPS.

DAY-5: Order arrives via Overnight Air

DAY-6: Order arrives via Priority Mail 2-day shipping