PLAN AHEAD - WE BAKE WHEN ORDERED ~Sorry, no rush orders during the Holiday Season (Sept to Dec)
Yes, we bake when you order. No order is shipped the same day as ordered. We ship within 3 days from receipt of order. You can always make notes to us during checkout as to when you need your order to arrive, or use the "Arrive By" date selection.
HOLIDAYS are a very busy time for us. We strongly suggest ordering as much in advance as possible when you have an ARRIVE BY date for your order.
Proper shipping is important to the quality of our products. Our Standard shipping methods are: Priority Mail (2-day) OR Overnight AIR (1-day).
Each order is packaged according to the contents. We consider location, weather, as well as the contents when properly packaging your order.
UPGRADE SHIPPING OPTION
During checkout you have the option of 2-day or 1-day shipping.
1-DAY OVERNIGHT SHIPPING may be REQUIRED
1-Day Overnight Air is required on delicate or highly perishable items like:
1-Day Overnight Air is highly recommended during SUMMER WEATHER on items like:
Failure to select the proper 1-day shipping for these select items could result in order cancellation if we are unable to reach you via phone or email. Upon confirmation with you, if you choose to use 2-day shipping you waive the right to a refund for damaged or perished items. View our Shipping Policy.
Items marked 'Seasonal' are not recommended during summer months. However, if you select a Seasonal Item during summer months, please upgrade shipping to 1-day Overnight Air. We will not be responsible for seasonal and highly perishable items that travel 2-day or 3-day zones.
Without proper shipping we will attempt to contact you via phone and email if we feel that shipping should be upgraded on your order.
REMOTE OR RURAL AREAS
Your location may be in a 3-day Zone. This is usually small towns and mountainous locations. In this case, upgrading to 1-day shipping will have no affect. You may request or require UPS or FEDEX shipping because of your location or preference.
Select items like Pound Cakes, Cake Balls, Cookies, Brownies, and Chocolates ship well Internationally.
TRACKING YOUR PACKAGING
Watch your package as it travels! When your shipping label is generated we automatically attach your email address. As your package travels you will receive automatic notifications of your package location until it is delivered to your door. Once your order shows "Shipped" you will begin to receive notifications directly from the USPS shipping label. If you are not receiving notifications, please contact us via email or phone.
Incorrectly addressed package takes about 2 weeks to return to us. We have no way of knowing if a package is incorrectly addressed or being returned to us until it is physically returned to us. Please notify us if you are not receiving email notifications to watch your package travel. RE-SHIP: If you gave us the incorrect address you will be issued a shipping invoice before the order is re-baked and re-shipped. View our Return Policy.
|Our Bake & Ship Process|
DAY-1: You Place order
DAY-2: We pull orders from previous day to process and prepare to bake. Shipping scheduled and emailed to you.
DAY-3: Your order is baked and packed.
DAY-4: Your order is shipped; Your tracking number is generating during packaging. Watch your order travel with the email notifications received directly from USPS.
DAY-5: Order arrives via Overnight Air
DAY-6: Order arrives via Priority Mail 2-day shipping